MELISSA Honey Sparkling Drink Return and Exchange Policy

Thank you for choosing MELISSA. We are committed to providing a natural and safe honey sparkling drink experience. If you have any problems with the product you received, we provide the following return and exchange instructions:

Circumstances in which you can apply for return or exchange:

The product was damaged, leaked , or the packaging was obviously incomplete during delivery
The actual product you received does not match what you ordered (such as quantity or flavor)
The product has an abnormal expiration date (less than 30 days)

Please contact us within 48 hours of receiving the product and provide the following information:

Photos of the product and the box
Shipping order photo
Problem Description

📩 Please send to: melissa.honey.official@gmail.com

Returns and exchanges are not accepted in the following situations:

Personal subjective feelings about flavor and bubbles are inconsistent
The product has been opened, consumed, or improperly stored (such as high temperature, exposure to sunlight, or freezing)
Exceeded the application deadline (no contact within 48 hours)
Purchasing products from non-official channels (such as third-party auctions or resale platforms)

Processing flow:

Contact customer service and provide relevant photos and instructions
After confirmation, we will arrange the return or re-shipment procedure
If a refund is required, we will complete the refund within 5-7 business days after receiving the complete returned goods (refund to the original payment method)

Special reminder:

Each batch of honey sparkling drink is made with pure natural flavor. The flavor may vary slightly with the season, which is a normal phenomenon of product characteristics.

If you need assistance, please contact our customer service team:
Email: melissa.honey.official@gmail.com
Customer service hours: Monday to Friday 10:00–18:00